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FAQ's

Question:
Which boat / crew do you recommend?

Answer:

  • I get this question a lot and the truth is that every boat I offer to my clients has earned their spot on the Don Chingon Team, by proving the highest standard of quality customer service as well as fishing ability and skill over the last several years!

 

  • All of my boats and crews all fish the same style, same techniques and the same spots and do their best to find the fish.  

 

  • So when choosing which boat, it really just comes down to your group size and what size/style boat that you prefer. Just be aware of the max capacity listed for each boat and whichever boat appeals to you the most, just book that boat and I promise you will have a good time!
    to view boats.CLICK HERE

 

  • Please note that Captain Travis does go on some of the trips but due to high demand, he is not always available.


 

Question:
Where are you located?

Answer:

  • Each of my boats are at a different marina in the Cancun area.  First find the boat that you are interested in, click the "Book" button and you will be directed to a detailed page with more info and a google map link and address to the boat you are interested in. CLICK HERE to check out the boats!


Question:
Do you offer transportation?

Answer:

  • Yes, but we only can provide pick up transportation from your hotel for an additional fee.  At time of check-out, just add the transportation option and enter the name of your hotel.

 

  • Why do we only offer one-way / pick up from hotel?  If  you are late returning back to the dock or if you want to eat your catch at the Marina restaurant, or if you are waiting for your fish to be cleaned, the driver will not be able to wait for you or change his schedule unfortunately.  Drivers have a schedule that must be strictly adhered to and therefore we do not recommend pre-arranging your return trip from the Marina to Hotel.

 

  • Luckily, each marina is conveniently located near major roads and there are plenty of taxis ready to take you back to your hotel. The last thing you want to be thinking about is if your driver will be there waiting for you while your fighting the fish of your life!  Just ask the Captain or Crew to assist you in getting a taxi and they will gladly help you out. After thousands of fishing trips, Capt. Travis

 

  • If you are arranging your own transportation, there will be an address and Google map link in your confirmation email as well as instructions once you arrive to the marina.  

 

  • If you would like for me to arrange your one way hotel pick up to bring you to the marina, please select the transportation option at time of checkout or while making your reservation.  After your reservation is made, Capt. Travis will contact you with a quote for the transportation and you can decide if you'd like to proceed with scheduling your pick up. 

  • Once you check in to your hotel you need to do 2 things.

  1. Ask the front desk or concierge where guests get picked up for tours ie.  which lobby or entrance etc.. Please let Capt. Travis know.

  2. Also please send Capt. Travis your room #.  This is for security purposes, the hotel's require drivers to know the guests room number in order to enter the hotel to pick you up.

 


Question:
What are you catching this time of year?

Answer:

  • The most common species offshore here are Sailfish, Mahi Mahi, Wahoo, Blackfin Tuna, Grouper, Snapper, Amberjack, Yellow-Jack, Horse-eyed jack, Barracuda, King-fish, Trigger fish.

Sailfish - Nov - June

Marlin - Summer time (rare)

Mahi Mahi - Summer time (April - September)

Wahoo - (Nov - Feb)

Grouper, Snapper, Barracuda, Trigger we catch year-round.

  • Fishing conditions change day to day and weather/sea conditions are a major factor in determining where we can go and what we will target.

  • Unless you are coming to Cancun for the sole purpose of catching a specific trophy species, I wouldn't worry to much about what you're going to catch.

  • Trust me when I say this, "My self, my Captain's and Crew's want to catch the biggest, baddest and highest quantity of fish possible". Just come on board and the Captain will let you know your options based on weather conditions and whats biting and together you can make a plan of action for the day. It's your trip and you can do whatever you would like to do and fish however you would like.

 

  • We are lucky to be able catch pretty much the same species year round but there are some months that we are better than others for certain species.


 

Question:
Do you offer Catch and Cook?

Answer:

  • Yes! However, since each boat is in a different location, please just ask the Captain where you can take your fish to have it prepared.  Some boats have a restaurant at the marina and some do not and you will need to take a taxi to a restaurant that the Captain suggests.

  •  If you want to take the fish to your hotel to have it prepared there, please check with the Chef of the hotel to ensure its okay, you don't want to bring fish back to the hotel just to find out they wont prepare it for you.

  • Whatever fish you do not take, the Captain and Crew will divide it between themselves to share with their families and friends.  No fish goes to waste!

  • We do not assist with fish shipping back home.  The best fish is fresh fish and we recommend that you have your fresh fish prepared for you the same day or day after your trip if you have the ability to keep it cold.

Question:

What is the Refund & Cancellation Policy?

Answer:

Non-Refundable
1. Cancellations less than 7 days before your trip are non-refundable.
2. If you don't show up for your trip, you will not be issued a refund. (NO SHOW, NO REFUND)
3. There are no refunds once you leave the dock if you get sea sick or if you think the seas are too rough. We will advise you before the trip on sea conditions.

Refundable
1. Deposits are refundable due to cancellations because of Port Closure due to foul weather conditions. (The weather can still be rough but if the port is open, the trip will remain on schedule but ultimately will be up to the Captain to cancel the trip for bad weather for every ones safety.)

2. Also, you will receive full refund if the trip is cancelled due to an issue with the boat.  
*Boats sometimes break down or have mechanical issues that are unexpected.  9 times out of 10 we have a back up boat ready in-case this happens.  The back up boat is not always the same price, therefore we will send photos and pricing of new boat and let you decide what you would like to do.
3. You will have up to 7 days before the trip to cancel for any personal reasons. For any and all refunds there is a 10% administrative fee for payment processing.

 

 

Question:

What Happens if There is Bad Weather?

Answer:

If there is bad weather, Captain Travis will let you know a few days before the trip what the weather is looking like.  If the weather is bad we will try to re-schedule you for a better weather day.  If the weather is going to be bad for the duration of your trip, we will have to cancel the trip.  If we cancel for bad weather you will be refunded in full minus 10% of your deposit for admin fees and wire transfer costs.

 

 

 

 

Question:

Why Book With Captain Travis and Don Chingon Charters?

Answer:

There are so many things to take into consideration when choosing a fishing charter in Cancun. Captain Travis has built his business around customers' wants, needs and expectations and Capt. Travis & Don Chingon Charters will check every box.

What do you want?

  1. YOU WANT to go on the best fishing charter in Cancun with tournament winning Captains and Crews. Capt. Travis' fleet is run by the best of the best in Cancun Fishing.

  2. YOU WANT to go fishing on the best possible weather day! When booking with Capt. Travis, he always will give you a heads up about the weather and let you know if we need to re-schedule your trip for a better weather day or if we need to cancel the trip and refund your money.  Other companies will send you out in bad weather and just say oh well, bad luck..

 

What do you need?

  1. YOU NEED to coordinate your trip with an English Speaking Logistics Coordinator to ensure there are no mix-ups or errors and to ensure you get exactly what your paying for.

  2. YOU NEED to book your trip with the most technologically advanced, user friendly reservation system to ensure all of your details are correct and that your deposits and payments are secured, protected and refundable.  Capt. Travis utilizes the top reservation software in the industry to ensure there are absolutely no errors in your reservation.  You will receive an automated email confirmation with your trip details, remaining balance, boat meeting point and arrival instructions and more!  The system also prevents double bookings so that you get the day you want when you want it!

What you should expect?

  1. YOU EXPECT to be treated with the upmost respect and professionalism when booking your trip and while on the boat.

  2. YOU EXPECT top notch communication and lightning quick responses to your calls, text's and email's regarding your trip!  You will experience that kind of communication the first time you reach out to Captain Travis.

  3. YOU EXPECT to pay the agreed upon price at time of reservations with no hidden fees or last minute surprises.

  4. YOU EXPECT your trip to go as smoothly as possible and that's exactly what Capt. Travis offers to his clients!

  5. YOU EXPECT your expectations to be met.  Captain Travis' will always strive to ensure your expectations and requests are fully met.  If the weather is bad, he will tell you and give you the option to reschedule or refund.  You won't find that with other charter companies.

Captain Travis has coordinated thousands of fishing trips and he has the answers and solutions to any and every question or problem you may have.  From the very first email or call you make, you will be dealing directly with Capt. Traivs and he will be there for you each step along the way to help set up the perfect fishing trip for you and your friends and family.

 
 
 
 
 
 
 
 
 

Question:

What does a typical fishing trip look like?

Answer:

 

You will depart the hotel in the morning wether it be by taxi or pre-arranged transport with us… (more about transportation) And you will arrive to the marina where the Capt. and or representative of the company will greet you. You will then be asked to (pay the balance) of the trip at this time.  You will board the boat and the Capt. and Crew will introduce themselves and you will be able to speak with the captain to make a plan for the day based off of the previous days fishing report, weather/sea conditions as well as the length of your trip will all be factors in what the plan of the day will be and which fish you’ll target and where you will go.  If you prefer a certain style of fishing or if your looking for a certain species, just tell the captain and he will advise you on what the options could be.  
    After you get acquainted with the Capt., and Crew, you will head out to a shallow area to troll sabiki to catch hard tail for live bait.  Finding bait is never guaranteed, as well as the time to find them and catch enough.  It can take 5 min to an hour sometimes but its well worth it to have some live bait in your arsenal once your offshore.  After you find and catch some live blue runners, you will continue your way to deeper water, to the hunting grounds.  
    You will get to experience the different styles and fishing techniques commonly used in our area like trolling, live bait, drifting, bottom fishing and jigging!  I would always recommend to take the Captains advice but if you prefer a certain style of fishing, please feel free to tell the Captain what you would like to do and he will make it happen.    The Captain will always have the final say when it comes to safety but your paying for this trip so you are in-charge, fish where you want, how you want, head in early if you want… It’s up to you!
After you return to the marina, please let the Captain know what you would like to do with the fish.  You’re options are….
Give it to the crew for them to split up and share amongst their friends and family.  The crew Always appreciates bringing fish home for their families.
Have some fish filleted and cook at the restaurant at the dock/marina. For more about this CLICK HERE for more about Catch n’ Cook.
Take the fish home with you… CLICK HERE for more info about this…
After you eat or have your fillets and you are ready to go, you are finished with your adventure and you can head back to your hotel.  CLICK HERE for more info about Transportation.

Question:

Is it safe in Cancun at the hotels, marina etc..?

Answer:

 

Cancun is safe for tourist’s, you have nothing to worry about as long as you stick to some basic rules:
Don’t get super intoxicated and go somewhere you are unfamiliar with.
Only trust reliable sources for information or help… Like me, Capt. Travis.
Don’t Buy Drugs
And just be smart and aware of your surroundings just as you would anywhere.
That’s all you have to do to be careful in Cancun.  Same as anywhere else been back home in the States.  However, you can trust in Don Chingon Charters and Capt. Travis to provide a 100% safe and solid adventure for you and your group.

 

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